High Performance Health Clinic Policies

Chiropractic Care in Puerto Rico | Appointment, Deposit & Visit Guidelines

At High Performance Health Clinic (HPHC), our policies are designed to ensure a smooth, efficient, and high-quality experience for every patient.
Our model is built on one-on-one, personalized care, which requires clear scheduling and preparation guidelines.

Appointments & Booking Policy

HPHC operates on an appointment-only basis to provide individualized, uninterrupted care.

Deposits

A deposit is required to reserve all appointments and is applied toward the total cost of your visit.

• Deposits are non-refundable

• Deposits secure your dedicated time with the doctor

Cancellations & Rescheduling

We understand that schedules can change.

• Appointments must be canceled or rescheduled at least 3 hours in advance

• Changes made within this window will result in loss of deposit

• No-shows will also result in loss of deposit

Appointment Confirmation

Patients may receive a confirmation message prior to their visit.
Unconfirmed appointments may be released to accommodate other patients.

What to Expect at Your Visit

At HPHC, every session is tailored to your needs and goals.

Your visit may include:

• Chiropractic adjustments

• Soft tissue and myofascial therapy

• Movement assessment and corrective exercise

• Performance-focused care and education

Our goal is not only pain relief—but improved movement, function, and long-term performance.

Arrival & Parking

Arrival Time

Please arrive 5–10 minutes early, especially for your first visit.

Parking

• One dedicated parking space is available directly in front of the clinic

• Additional parking is available via nearby street parking

We ask for timely arrival to allow smooth parking transitions between patients.

Dress Code for Treatment

To provide effective care, patients are required to wear workout/exercise clothing.

Recommended Attire

• Men: Exercise shorts and athletic t-shirt

• Women: Running shorts, sports bra (preferably open-back), and athletic t-shirt

Footwear

Socks and athletic shoes are recommended but not required.

Why This Matters

Your sessions may include hands-on treatment and movement-based therapy.
Appropriate attire allows:

• Direct access to muscles and joints

• Better treatment outcomes

• Safe and effective exercise execution

Financial Policy

Deposits

• Required at booking

• Applied toward your visit

• Non-refundable

Late Cancellation & No-Show

• Less than 3 hours notice → deposit forfeited

• No-show → deposit forfeited

Payment

Any remaining balance is due at the time of service.

Our Commitment to You

At HPHC, we are committed to delivering:

• High-quality, individualized chiropractic care

• A professional and efficient clinical environment

• A results-driven approach focused on performance and longevity

These policies allow us to maintain that standard for every patient.

If you have any questions about these Terms of Service, please contact us at:

High Performance Health Clinic
Email: support@highperformance-hc.com
Address: C20 Calle Marginal, Bayamón, 00961